FAQ

      

How long will it take to receive my order?

Your order will ship out within 24-48 hrs. All items are ready to ship, except occaionally we offer pre-orders which take between 1-3 weeks to ship out (as specified in the description). Standard shipping takes 3-5 business days and International shipping takes anywhere between 7-14 business days!

 

How much is the shipping cost?

Standard shipping on U.S orders under $50 is $3.99 ( 3-5 business days delivery time )

Free shipping applies on U.S orders over $50 ( 3-5 business days delivery time )

Shipping fee for Canada and Mexico is $9.99 ( 5-10 business days delivery time )

Shipping fee for other International country is $14.99 ( 7-15 business days delivery time )

 

Will I get a tracking number?

Yes, the tracking number will be emailed to you as soon as the order ships out.

 

Return & Exchange Policy

We accept return within 15 calendar days from the delivery date. The item must be unworn and unwashed and in its original condition with original tags attached. $3.99 return shipping fee will be deducted. If you received free shipping, returns will be charged a $3.99 shipping fee for the original shipping charges.

To exchange an item please email us first at info@twobunnies.com and we will provide further instructions.

NOTE: Customers are responsible for all shipping costs on exchanges.  All sale items and accessories are final.

 

What if the size I need is sold out?

Please email us at info@twobunnies.com and we will gladly inform you when the item is back in stock.

 

What are the wash instructions?

Wash on "Delicate" or "Hand Wash" Cycle in cold water. Hang or lay flat to dry. Do not bleach.