Exchange/Return

We want to ensure that you are completely satisfied with your purchase from our online clothing store. If for any reason you are not happy with your purchase, we offer a hassle-free return and exchange policy.

Returns:

  • You have up to 30 days from the date of purchase to return your item(s).
  • To initiate a return, please email us at info@twobunnies.com with your order number and reason for return. We will send out the return label by email. The mailing address is 14231 Willard Rd, Ste 500, Chantilly, VA, 20151.
  • All items must be returned in their original condition, with tags attached, unwashed and unworn.
  • Once we receive your return, we will process a refund for the full purchase price of the item(s) minus the return shipping and handling fee of $3.99.
  • If the shipment use Expedited Shipping Service, the original expedited shipping fee will NOT be refunded.

Exchanges:

  • To initiate an exchange, please email us at info@twobunnies.com with your order number and the item you would like to exchange.
  • We will send you the return label by email. Then ask you to place a new order for the item you would like to exchange and return the unwanted item to us. You will be refunded for the original purchase minus the return charge of $3.99 once we receive the item(s).
  • Please note the return shipping and handling fee of $3.99 will be deducted, but we will cover the shipping fee for the new order.

Please note the following:

  • We do not offer refunds or exchanges on final sale items.
  • If an item you received is damaged or defective, please email us at info@twobunnies.com within 7 days of receiving your order to initiate a return or exchange.
  • Refunds will be credited to the original payment method within 5-7 business days. Please allow additional time for your bank to process the refund.

We are committed to providing you with a positive shopping experience and will do our best to accommodate your needs. If you have any further questions or concerns, please do not hesitate to contact us at info@twobunnies.com.