Exchange/Return

We want to ensure that you are completely satisfied with your purchase from our online clothing store. If for any reason you are not happy with your purchase, we offer a hassle-free return and exchange policy.

Returns:

  • You have up to 30 days from the date of purchase to return your item(s).
  • To initiate a return, Please navigate to the "Online Returns" page to generate the return label online, which can be found in two locations:
    • Under the "Support" section in the footer menu.
    • Under "About 2Bunnies" in the main menu.
  • On the return initiation page, you will be prompted to enter your login email address. Make sure to use the email associated with your order for a seamless process.
  • For any question, please email us at info@twobunnies.com with your order number. We can also send out the return label by email. The return mailing address is 14231 Willard Rd, Ste 500, Chantilly, VA, 20151.
  • All items must be returned in their original condition, with tags attached, unwashed and unworn.
  • Once we receive your return, we will process a refund for the full purchase price of the item(s) minus the return shipping and handling fee of $4.99.
  • If the shipment use Expedited Shipping Service, the original expedited shipping fee will NOT be refunded.

Exchanges:

  • Step 1: Initiate a Return for the Unwanted Item
    • Follow the "Return" instructions provided in the "Online Returns" section, as mentioned in our previous instructions. The same $4.99 return shipping and handling fee will apply.

  • Step 2: Place a New Order for the Desired Item

    • While your return is being processed, head over to our online store and place a new order for the item you'd like to exchange for. Make sure to select the correct size or style this time.

    Please note the following:

    • We do not offer refunds or exchanges on final sale items.
    • If an item you received is damaged or defective, please email us at info@twobunnies.com within 7 days of receiving your order to initiate a return or exchange.
    • Refunds will be credited to the original payment method within 5-7 business days. Please allow additional time for your bank to process the refund.

    We are committed to providing you with a positive shopping experience and will do our best to accommodate your needs. If you have any further questions or concerns, please do not hesitate to contact us at info@twobunnies.com.